Delivery & Returns
LIVE SHIPPING RATES ARE NOW AVAILABLE!
FREE DELIVERY WITHIN AUSTRALIA ON ORDERS OVER $25
Standard Shipping is FREE on all Australian orders over $25
Items are shipped from our Victoria warehouse between the hours of 8am and 6pm on business days. Our warehouse is not open on weekends, however all weekend orders leave Monday morning.
Express shipping is available on all orders at an additional charge. If you would like this option, please select it at checkout and an email will be sent with the express tracking details on despatch.
When your order is shipped, you will receive an email containing a tracking number or tracking ID. Simply click the link in the email to go to the tracking information for the delivery of your parcel.
CHANGING SHIPPING ADDRESS
Our warehouse team aims to process and pack your order as fast as possible. This means your shipping address can only be changed if your order has not left the warehouse. To change your shipping address, please contact our Customer Service team as soon as possible on 1800 255 696 within Australia or send an email to firstname.lastname@example.org
Yes we ship internationally. We have live shipping rates for UK, Europe, USA and Asia. Place your order any time on a business day and it will arrive within 7-14 business days. If your country is not available for shipping, please contact contact customer service on via email to email@example.com to arrange delivery.
All orders are in Australian Dollar currency (AUD$) unless otherwise stated.
We offer FREE RETURNS on all orders within 30 days of purchase. The item/s must be unworn and unused with the original tags still attached, and in the original packaging which must be in the original condition.
If your item matches all of the above conditions, you can return your item. You are responsible for safely packaging your return to ensure we receive the items in tip-top condition. We reserve the right to refuse a return if the policy has not been adhered to.
CAN I RETURN SALE ITEMS?
Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law).
HOW DO I RETURN MY PURCHASE?
We provide FREE RETURNS for all our customers. How you return your item depends on where you live. See the two different sections below for information about Australian and International returns.
RETURNS WITHIN AUSTRALIA
Returns are easy - just call 1800 255 696 and we will organise collection.
Follow the steps below:
Complete the Farm to Hanger return form by logging into your account and selecting the order you would like to return. Click "Return" at the bottom right of the order information (a black button just under the total amount paid) to take you to the returns form.
Print the shipping label and attach it to your return parcel. Once you’ve completed the form, you’ll receive an email from us that recaps the details of your return, gives you a link to track the parcel with, and has a shipping label attached as a pdf. Print this label off and attach it to your return parcel.
Please contact customer service on firstname.lastname@example.org to arrange a courier pickup.
To arrange an exchange within Australia, please call Customer Service on 1800 255 696 weekdays from 9am - 6pm.
To arrange an International exchange, please contact Customer Service on email@example.com
Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher. Please note, courtesy vouchers are not included and we do not provide monetary refunds for any difference not used in a transaction, so make sure you use all of your voucher.
Returns take 3-5 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need an extra 3-5 business days to clear the funds back into your account.
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as swiftly as possible. Please note that we will need a photo or two showing the defect/fault, which will speed up the returns process for you.
If you have received an item different to the one you ordered, please contact our Customer Service team at firstname.lastname@example.org or call (AUS) 1800 255 696 and they will work with you to resolve the problem as quickly as possible.