We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team at firstname.lastname@example.org so they can guide you through the exchange process and help resolve the problem as swiftly as possible. Please note that we will need a photo or two showing the defect/fault, which will speed up the process for you.
If you have received an item different to the one you ordered, please contact our Customer Service team at email@example.com or call (AUS) 1800 255 696 and they will work with you to resolve the problem as quickly as possible.
Exchanges within Australia
To arrange an exchange within Australia either email firstname.lastname@example.org or call Customer Service on 1800 255 696 weekdays from 9am - 5pm.
Exchanges outside Australia
To arrange an International exchange, please contact Customer Service via email at email@example.com
All return item/s must be unworn and unused with the original tags still attached and in the original packaging which must be in the original condition.
HOW DO I RETURN MY PURCHASE?
How you return your item depends on where you live.
Returns are easy - simply let us know either by email firstname.lastname@example.org or call 1800 255 696 to get a confirmation number and then follow the steps below.
- Returns Outside of Australia
Simply let us know either via email to email@example.com to get a confirmation number and then follow the steps below.
Step 1: The item/s must be unworn and unused with the original tags still attached and in the original packaging which must be in the original condition. If your item matches all of the above conditions, you can return your item to us via post.
Step 2: Post the items back to Farm To Hanger and retain a post office lodgement receipt or tracking confirmation to:
Farm To Hanger
PO Box 45
Daylesford VIC 3460
You are responsible for safely packaging your return to ensure we receive the items in tip-top condition. We reserve the right to refuse a return if the policy has not been adhered to.
Step 3: Advise Farm To Hanger of lodgement details. Once the parcel is received and meets the requirements of Step 1, your refund will be processed. We will advise once return is processed and the funds will be available according to your financial institutions clearance times. Please note we are only able to refund to the account that was used for the initial purchase.
Can I return Sale items?
Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law) just as you would any other item. Please follow the steps above.
Credit Card or PayPal: Your refund will be credited into the same account your payment came from.
Part Credit Card, part voucher: The amount you paid with credit card will be credited back into the same account, and we will reissue you with a new voucher. Please note, courtesy vouchers are not included and we do not provide monetary refunds for any difference not used in a transaction, so make sure you use all of your voucher.
Farm to Hanger
1800 255 696
Proudly 100% Australian Owned and 100% Australian Made