Frequently Asked Questions
What does pre-order mean?
Pre-order is an order for a product placed before it is available. As we are operating as sustainably as possible, we don't want to create more than demand. You will find that existing customers and subscribers will be offered items first, as pre-order and then shipped on a specified date. If there is a large demand for a product, it may go into pre-order until it is next available.
Can you customise an order?
Yes, we often get asked to personalise a garment and because we make everything, we can customise to suit your needs.
Do you do corporate orders?
Yes, even though we are a small business we have the capacity to do corporate orders. Please send an enquiry form.
AFTERPAY - What is it and how does it work?
Afterpay is a third party service that allows you to pay for your purchases in installments. As our lives are getting more and more expensive we wanted to offer you an option to be able to buy sustainably. We have included information on their terms and conditions below as well as a link to their website. https://www.afterpay.com - Terms of Service - Australia -HIGHLIGHTS: Afterpay allows you to pay for your purchase over 4 equal instalments due every 2 weeks.You must be over 18 years old and be the authorised holder of an eligible debit/credit card to apply (see clause 2.4 for eligibility criteria).All orders are subject to Afterpay’s approval – for example, if you have any overdue payments, Afterpay will not be available to you. The delivery/quality of goods and all refunds is the responsibility of the retailer where you make the purchase.
ZIP
Zip account - Apply for your zip account and make as many purchases as you want up to your limit. Payment flexibility - Everyone’s different. That’s why we let you tailor your payments to suit your lifestyle. Interest freeEvery purchase you make with Zip is interest free. Online or instore, every time, every day.
Please let us know if you have any other questions, we're here to help you.
