How long will my delivery take?
Since the 2nd August lockdown we had major and unexpected delays getting orders out and apologise for the inconvenience caused to our customers during this lockdown period.
As at 19th October 2020 we are just getting production back up and sending Australia post tracking with every order. If you have not received your order or you have not received your tracking information, please email us at hello@farmtohanger.com as some emails have been going to spam.
While we make every effort to get orders out on time, please understand that some delays are beyond our control. Australia Post is still experiencing huge volumes of parcels and domestic delivery delays are expected.
We thank every one of our customers for hanging in there with us and supporting us during such an uncertain time.
Thank you. Anna-Louise & Team
Free Delivery for orders over $79.00 with Australia Post eparcel tracking.
Normal shipping times (not applicable during COVID-19 restrictions)
Australia 5-7 days (SALE PERIODS - 7-14 DAYS)
New Zealand 5-7 days (SALE PERIODS - 7-14 DAYS)
Asia 5-14 days
North America 7-14 days
Europe 7-21 days
Number of days is business days and if for any reason an import duty is payable, this will be paid by the purchaser.
Keeping a low carbon footprint is important to us so we send in bulk. This means that your parcel may not leave the day it is filled but it will still have tracking and arrive within the allocated time frame. If you need your order sooner, we have express shipping available too.
Order tracking
When your order is shipped, you will receive an email containing a consignment number/track ID. Simply click the link in the email to go to the tracking information for the delivery of your parcel. Our LPO is Daylesford and while tracking may not be updated at every stop, we have found the Australia Post to be a very reliable service.
Express Shipping*
PLEASE NOTE DURING THE COVID-19 PANDEMIC LOCKDOWN PERIOD EXPRESS SHIPPING IS NOT AVAILABLE.
*At peak times Express shipping may not be available.* For orders to arrive before December 25 until January 15th, express service may not be available.
Express Shipping is available during check out, just select it from the shipping menu, if it is not shown, it may not be available at the time.
All express orders leave from our Victorian factory between the hours of 10am and 4pm on business days and all weekend orders leave Monday morning with tracking provided.
VIP Priority Shipping
Priority Shipping is available, please call customer service to arrange service 1800 255 696.
Currency
All orders are in Australian Dollar currency (AUD$) unless otherwise stated.
Changing shipping address
To change your shipping address, please contact our Customer Service team as soon as possible on 1800 255 696 within Australia or send an email to hello@farmtohanger.com with the heading 'Change of shipping address' and order number.
Farm to Hanger
1800 255 696
hello@farmtohanger.com
Proudly 100% Australian Owned and 100% Australian Made
